Helpdesk

Our helpdesk section covering everything from how to become approval centre and individual membership.

Customer Services

Open: Monday to Friday 08:00h to 18:00h GMT
Email: enquiry@elmquality.org

ELM centre

We can help ensure you have all the resources necessary to deliver the best possible experience to your learners.

How to change centre details

If you have made changes to the way in which you deliver our qualifications – either staff or locations – we may need to undertake some additional external quality assurance activity.

Replacement Certificates

We have instructions for centres that need to request replacement certificates on behalf of their learners.

Quality teams

If you need to speak with our Quality teams for ELM, you can find their contact details on the link below. You can also chat online with the team.

Help For Employers

For certificate queries, results, or centre number details, please contact ELM Customer Services team.

Providing feedback or making a complaint

For any feedback and complaint, you can contact us at enquiry@elmquality.org.